ion117 FAQ — Everything You Need to Know

ion117 requires a valid government-issued photo ID — your Indonesian National Identity Card (KTP) or a valid passport — along with a proof of address document (a bank statement or utility bill dated within the last three months) and a selfie holding your ID. KYC verification is mandatory before your first withdrawal can be processed and may be requested at any time during your account lifecycle.

No. ion117 strictly enforces a one-account-per-person policy. Multiple accounts linked to the same individual — identified by shared name, address, device, IP address, or payment method — will result in all associated accounts being suspended and any pending bonus balance being forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

If you are unable to log in, first use the 'Forgot Password' link on the login page to reset your credentials via your registered email. If your account has been locked due to multiple failed login attempts, it will automatically unlock after 30 minutes. For persistent login issues, contact the ion117 support team via live chat or email [email protected] with your registered username and mobile number for identity verification.

To permanently close your ion117 account, contact the support team via live chat or email at [email protected]. Before closure, you must withdraw any remaining balance to your verified bank account or e-wallet. Note that permanently closed accounts cannot be reopened. If your reason for closure is problem gambling, we strongly encourage you to consider a self-exclusion period first — see our Responsible Gaming page for details.

ion117 supports deposits and withdrawals via all major Indonesian banks, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Danamon, and Bank Permata. All transfers are conducted in Indonesian Rupiah (IDR). To ensure smooth processing, the bank account you use must be registered in the same name as your verified ion117 account.

Yes. ion117 accepts deposits via popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are typically instant, with funds appearing in your ion117 balance within seconds. The minimum deposit via e-wallet is Rp 20.000. Withdrawals back to e-wallets are also supported, subject to the same name-matching verification as bank withdrawals.

The minimum withdrawal amount to a Mandiri bank account on ion117 is Rp 50.000. There is no maximum withdrawal limit for standard verified accounts, though VIP members may be eligible for expedited high-value withdrawal processing. Withdrawals to Mandiri are typically processed within 15 to 45 minutes during business hours (08:00–21:00 WIB), Monday through Sunday.

ion117 does not charge any platform-side fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own interbank transfer fees (typically Rp 2.500 to Rp 6.500 per transfer for BRI, BNI, and Mandiri inter-bank transactions). We recommend using the same bank as your ion117 deposit account to minimize or eliminate transfer fees.

Most withdrawal requests on ion117 are processed within 15 minutes to 2 hours, depending on your bank or e-wallet and the time of day. Withdrawals submitted during peak hours (17:00–21:00 WIB) may take slightly longer. All first-time withdrawals require completed KYC verification. If your withdrawal has not arrived after 3 hours, contact ion117 support with your transaction reference number.

Mix parlay (a multi-leg accumulator bet) lets you combine two or more individual match selections into a single wager. All legs must win for the bet to pay out — if even one selection is incorrect, the entire parlay is lost. The upside is significantly multiplied odds: a five-leg mix parlay at average odds of 1.80 per leg would return approximately 18.9x your stake. ion117 requires a minimum of two legs per mix parlay and a minimum stake of Rp 5.000.

Yes. ion117 offers togel (Indonesia's traditional numbers lottery), including popular formats such as 2D, 3D, and 4D draws across multiple pasaran (draw markets) including Singapore, Hongkong, and Sydney pools. Draws are conducted on their respective scheduled days and results are published in real time on the platform. You can fund your togel bets using any supported local bank transfer or e-wallet, with a minimum bet of Rp 1.000 per line.

ion117 features sabung ayam (live cockfighting) streaming from licensed international arenas, broadcast in real time with Meron (the favored rooster, typically assigned the red corner) and Wala (the underdog, assigned the blue corner) betting markets. Matches run throughout the day across multiple arenas, with live commentary and instant bet settlement. Sabung ayam bets can be placed using any funded ion117 balance.

ion117 hosts thousands of slot titles from leading studios including Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft, Spribe, and Habanero. Slot gacor (a colloquial term among Indonesian players for high-payout or frequently paying slots) titles are highlighted in a dedicated section on the platform and are updated regularly based on community engagement and RTP data. Popular titles include Gates of Olympus, Sweet Bonanza, and Starlight Princess from Pragmatic Play.

All live casino tables on ion117 are powered by certified international studios — primarily Evolution Gaming — whose dealers and equipment are subject to independent audits and regulatory oversight. RNG-based games (slots, virtual table games) are certified by independent testing laboratories for provably fair outcomes. ion117 publishes RTP (return-to-player) data for all major game categories so players can make informed decisions.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a Rp 100.000 bonus with a 7x wagering requirement means you must place a total of Rp 700.000 in qualifying bets before withdrawing the bonus funds. Sports bets, slot games, and live casino all contribute to wagering at different rates — check the specific bonus terms for full contribution percentages.

Yes. ion117 offers weekly cashback promotions for active sports bettors and live casino players. Cashback is calculated as a percentage of your net losses over the qualifying period and is credited to your account every Monday morning (WIB). Cashback bonuses typically carry lower or no wagering requirements, making them one of the most player-friendly promotional formats on the platform. Eligibility and cashback percentages vary by player tier.

ion117 operates a tiered VIP program with escalating benefits at each level. Players accumulate loyalty points through real-money wagering across all game categories. Higher VIP tiers unlock faster withdrawal processing, increased deposit limits, dedicated personal account managers, exclusive Black Diamond tier bonuses, and invitations to private promotions. VIP status is reviewed monthly based on your activity and wagering volume over the preceding 30 days.

Yes. Deposits made via OVO, DANA, GoPay, or any supported payment method all qualify equally for ion117's promotional offers, including togel-specific rebate bonuses. There is no payment-method restriction on bonus eligibility unless explicitly stated in the individual promotion's terms. Simply ensure your OVO account is registered in the same name as your verified ion117 account before making your qualifying deposit.

You must be at least 21 years of age to register and play on ion117. This is a strict requirement and is enforced through mandatory KYC identity verification. Any account found to be operated by a person under 21 will be immediately and permanently closed, with deposited funds returned to the originating payment method. ion117 has zero tolerance for underage gambling.

ion117 provides a full suite of responsible gaming tools accessible at any time. To set deposit limits, adjust loss limits, or request a session time-out or self-exclusion, contact the support team via live chat (available 24/7) or email [email protected] with the subject line "Responsible Gaming Request." All such requests are treated as priority and actioned immediately upon identity verification. Self-exclusion periods range from 30 days to permanent account closure. For full details, visit our Responsible Gaming page.

Yes. The ion117 platform is fully optimized for mobile browsers on both Android and iOS devices. No app download is required — simply access ion117.cam through your phone's browser for the full betting and casino experience, including live streaming, sports betting, slots, and togel. The mobile interface adapts automatically to your screen size and supports one-tap deposits via OVO, DANA, and GoPay.

ion117 employs industry-standard 256-bit SSL/TLS encryption across all pages and transactions. Personal data is stored on secured servers with strict access controls and is never sold or shared with unauthorized third parties. Financial transactions are processed through certified payment gateways, and all KYC documents are handled in accordance wi th our Privacy Policy. For full details on how your data is collected, stored, and used, please review our Privacy Policy.